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NetHelpDesk 4.53
04/09/08 - Track requests and faults, allow intelligent network diagrams, and monitor service status.
NetHelpDesk is a help desk software system for people that have IT Networks. It tracks requests and faults, has intelligent network diagrams and monitors service status. It is designed for IT departments, network support staff, and IT support companies. HelpDesk System keeps details of users, their requests, and problems. NetHelpDesk tracks changes and installation requests. Log actions taken to deal with requests. Escalate overdue calls. Be informed of significant events and service outages. Log calls via e-mail, Web browser or phone/fax. View statistics and SLA compliance details.
Version 4.53 adds incoming TAPI fetaure: synchronize main screen with incoming caller ID, adds integration with Sage/Quickbooks, and improves workflow module.
Cnet Information Systems
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