Web Help Desk 8.4.6.10

07/16/08 - Get a Web-based help desk application.




The Web Help Desk software offers an industry-leading feature set that allows you to dynamically route track and fulfill your service support requests with ease, all through an intuitive interface and 2-way e-mail. As a 100% Web based, platform independent solution, the Web Help Desk software provides a low cost of ownership, ultimate portability and simple implementation. Increase service desk productivity and customer satisfaction with Web Help Desk.
Core features include: 100% Web-based IT Service Management (ITSM) Solution; Incident & Problem Management; Asset & Configuration Management (CMDB); Two-Way E-Mail Correspondence; Knowledge Base Management; LDAP / Active Directory Synchronization; Reporting Included; and Windows, Mac OS X, Linux, or Unix Friendly. Version 8.4.6.10 includes support for new license key format, updated MySQL driver, and no longer locks entire EO_PK table when creating or incrementing primary keys.

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