Web Help Desk 8.4.6.1

07/16/08 - Get a Web-based help desk application.




The Web Help Desk software offers an industry-leading feature set that allows you to dynamically route, track and fulfill your service support requests with ease, all through an intuitive interface and 2-way email. Being a Web-based, platform independent solution, the Web Help Desk software provides a low cost of ownership, ultimate portability and simple implementation. Increase service desk productivity and customer satisfaction with Web Help Desk.
Core features include: 100% Web-based IT Service Management (ITSM) Solution, Incident & Problem Management, Asset & Configuration Management (CMDB), Two-Way E-Mail Correspondence, Knowledge Base Management, LDAP / Active Directory Synchronization, Reporting Included, Customer Satisfaction Survey Management, Vendor Neutral, Mac OS X, Windows, Linux, or Unix friendly. Version 8.4.6.1 has added support for new license key format, added: updated MySQL driver, no longer locks entire EO_PK table when creating or incrementing primary keys.

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