Web Help Desk 9.1.1

08/28/08 - Get a Web-based help desk application.





The Web Help Desk offers an industry leading Web-based helpdesk software feature set that allows you to dynamically assign, track, and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive Web-based interface and 2-way email integration. The Web Help Desk software also provides seamless asset discovery and remote control integration with Apple remote desktop and LANrev (R) Client Manager.
Core features include: 100% Web-based help desk software, incident & problem management, asset & configuration management (CMDB), change management (approval workflow), two-way e-mail correspondence, knowledge base management, LDAP / active directory synchronization, reporting included, customer satisfaction survey management, cross-platform with Mac OS X, Windows, Linux, and Unix. Version 9.1.1 includes unspecified updates.

MacsDesign Studio

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