Business
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09/10/08 - Increase agent productivity and manage all aspects of communication with your customers.
SmarterTrack 3.x brings all the functionality of a Help Desk, a Ticket System, Live Chat, WhosOn, Cost Analysis, Data Mining, Reporting, and a Knowledge Base in one software application"delivered through one elegant Web interface. The WhosOn and a Live Chat invite features increase marketing performance and conversion rates"turning a static website into an interactive marketplace. Version 3.5 includes support for media, image, document, and Flash (swf) files in knowledge base articles and news items.
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